Condition of Entry

Willows Sports Centre Ltd considers the safety of its visitors to be paramount. By visiting us you are agreeing to abide by these Terms and Conditions.

Refund and Cancellation Policy

The Company can be contacted at:

Willows Sports Centre Ltd, 1 Willow Row, Derby. DE1 3NZ.

Registered in the UK at Companies House – registered number 02885058

01332 204004

All Megazone Lasertag games are non-refundable.

In the unfortunate event that you have to postpone or cancel your booking you should contact us ASAP and we will endeavour to help. All deposits paid are non-refundable, except in the most extreme circumstances and then at the Management’s discretion. Their decision is final. In cases of illness or injury, we may allow a booking to be moved to a later date and the deposit carries forward. Once again this is at the discretion of the Management.

There are no cancellation rights under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for any scheduled packages or events.

If you arrive late you may miss your game(s). No refunds can be given in such circumstances.

The Company reserves the right to transfer bookings to another date at any time.

Requirements for Participation

Participants must be at least 6 years old to play unaccompanied.

Children are the responsibility of the supervising adult at all times during the visit.

The Company does not provide services of supervision to children using the site.

Crew members are present to ensure the correct use of the lasertag equipment, access first aid facilities and to implement the site rules.

We recommend wearing flat or low heeled shoes with a sole that grips.

Health Advice

Any person with a medical condition should consider that lasertag is a game that requires significant physical exertion.
Megazone is not suitable for anyone wearing a Pace-Maker or similar device.

Asthmatics and epileptics must advise a member of staff prior to their game. Asthmatics are advised to bring their inhaler.

Food allergen details can be found at reception. Please ask for details.

Game Rules

No running

No physical contact, with either other players or the arena scenery.

No climbing, crawling, sitting or lying down.

No abusive language

House Rules

No photography or video recording without management permission.

Non-players are strictly not allowed to enter the arena without management permission.
No external food or drinks allowed.
Only food and beverages purchased at the centre may be consumed on the premises.
Strictly no food or drinks in the briefing room, airlock or game arena.
No alcohol, no smoking, and no chewing gum.
Anyone deemed to be under the influence of intoxicating beverages or illegal substances will be refused entry to the site

Game sessions

Game sessions are 20 minutes and includes kit up time.
Playing time is 15 minutes but may vary depending on the time taken to kit up the players.
Game sessions may be delayed.


All players participate in Megazone at their own risk.
The Company does not accept liability for loss or injury of whatever nature, caused through misuse of the equipment or lack of parental supervision or failure to comply with these Terms and Conditions.
Whilst every effort is made to maintain fully operational packs there may be occasions when this is not possible.
All laser packs use class 1 equivalent lasers.
Lasertag is played in a dark, unfamiliar environment with theatrical haze. If you are unsure about whether this is suitable or not please discuss your concerns with a member of staff.
Scorecards, food and merchandise are subject to availability.
From time to time the Company or other authorised parties carry out photography and/or video recording at the venue, which may feature visitors.
The Company does not accept responsibility for lost or damaged possessions.
The Company reserves the right to alter times, attractions and prices without notification.
By accepting these Terms and Conditions, you agree that the Company or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with the Company or such authorised party (as the case may be).
CCTV is in operation throughout the site.
Telephone calls may be recorded for training and monitoring purposes.
Right of admission reserved.
Terms & Conditions are subject to change; please check before arrival.